Accessibility statement

This website is run by Salford City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Some downloadable documents (PDF/Word documents) aren’t fully accessible to screen reader software
  • There are some colour contrast issues
  • On some pages HTML is used to format content
  • Field label is not visible
  • Some linked images are missing alt text
  • Element ID is not unique on two pages
  • Element not highlighted on focus

What to do if you cannot access parts of this website

If you need information on this website in a different format please email webmaster@salford.gov.uk

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please email webmaster@salford.gov.uk

It would be helpful if your email contained the following:

  • The URL(s)(web address) of the page(s) that you are having difficulties with.
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet.
  • If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari.
  • The nature of your disability, if any.
  • A description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you’d like to phone us please see our how to phone us page.

To visit us in person see our how to find us page for our office locations.

Technical information about this website’s accessibility

Salford City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Element ID is not unique on two pages. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (info and relationships) and 4.1.1 (parsing). We are working our way through these issues.

HTML is used to format content (for example presentational attributes such as 'border', 'align', or 'bgcolor' are used); this fail WCAG 2.1 success criterion 1.3.1 (info and relationships). We are working our way through these issues. 

The colour of the text and the colour of the background are not in sufficient contrast to each other; this fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum)). We are working our way through these issues. 

Some linked images are missing alt text. Images that are the only thing within a link must have descriptive alternative text. If an image is within a link that contains no text and that image does not provide alternative text, a screen reader has no content to present to the user regarding the function of the link. We are working our way through these issues.

Field label is not visible, this fails WCAG 2.1 success criterion 3.3.2 (labels or instructions). We are working our way through these issues.

Element not highlighted on focus, this fails WCAG 2.1 success criterion 2.4.7 (focus visible). We are working our way through these issues.

Issues with PDFs and other documents

Some of our PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We are working our way through these and plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet.

Content that’s not within the scope of the accessibility regulations

  • PDFs and other downloadable documents published before 23 September 2018
  • Live video
  • Online maps

How we tested this website

This website was last tested in September 2020. The test was carried out using a combination of automated software, using Siteimprove, and manual testing by Salford City Council using a suite of browser-based accessibility reporting tools and the NVDA screen reader. We tested our main website platform, available at https://www.visitsalford.info

What we’re doing to improve accessibility

We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

This statement was prepared on 21 September 2020. It was last updated on 30 September 2020.

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